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Shipping Policy

Other countries please e-mail us for shipping cost before purchase.
For international shipment, buyer has responsible for all customs, duties, and import fee.

All purchase will be shipped out in the same day if the payment is received before 4:30pm CST. Any time after 4:30PM, it will ship out the following business day.

Saturday and Sunday are not considered as business day.

International customers may be subject to import duties & taxes and/or brokerage fees, which are levied once a shipment reaches your country.

Total Cost = Product Price + International Shipping fee + Custom Duty ( import duties,taxes, or brokerage fees ).

Insurance

The US$4 insurance option is available per item. Un-insured items will be covered for up to US$100, while insured items will be covered based on the item¡¦s purchasing value. On rare occasions, due to circumstances beyond our control, packages may be lost or damaged while in transit.

Address Verification/Alternate Shipping Address

Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity. Orders with the same billing and shipping address or an alternate shipping address recognized by the card issuer will ship the quickest.

Warranty Policy

All of our products come with a 120-day replacement warranty. If the product is arrived as DOA (Dead on Arrival), please report to rma@lcdsuper.com within 7 days of the package arrival.

Return Terms

All DOA (Dead on Arrival) items must be reported within 7 days of receipt for a RMA# (Return Merchandise Authorization) issued. We will replace the defective item for you. A refund will be issued in case that a suitable replacement is not available

• Replacement merchandise must be returned within 30 days of receipt in the original packaging.

• Returns are carefully inspected and must not have any signs of abuse or intentional damage.

• Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.

• Buyer is responsible for all return shipping charges.

• A refund may be issued if replacement is not available.

• Returns may be subject to a 20% restocking fee if the device is determine not to be defective.

• All defective products will be replaced within the appropriate warranty period.

Return Procedures

For all returns; please click below link to request a Return Merchandise Authorization (RMA) number. Your RMA # will be issued via e-mail within 2 business days. Please write this number outside of your package. Merchandise must be sent back in the proper packaging with a copy of original paper work and displaying the appropriate RMA number. All RMA numbers are valid for seven (7) days from the issuing date. All returned packages with an invalid or expired RMA, or without a RMA number will not be accepted.

LCD Quality Standards

A dead pixel is a defective pixel that remains unlit on an LCD screen, The term "dead pixel" is often erroneously applied to other defective pixels, but they have separate terms. A permanently lit (white) pixel is called a hot pixel, and a pixel that stays on a solid color (red, green, or blue) is known as a stuck pixel.

In LCD manufacture, it is common for a display to be manufactured that has a number of sub-pixel defects (each pixel is composed of three primary-colored sub-pixels). The number of faulty pixels tolerated before a screen is rejected is dependent on the "Class" which the manufacturer has given the display (although officially described by the ISO 13406-2 standard, not all manufacturers interpret this the same way, or follow it at all). Some manufacturers have a zero-tolerance policy with regard to LCD screens, rejecting all units found to have any number of sub-pixel or pixel defects, meaning the display is a "Class I" display. Others reject them according to the number of total defects, or the number of defects in a given group, or other definitions. Some screens come with a leaflet stating how many dead pixels they are allowed to have before you can send them back to the manufacturer. Dead pixels can also occur in clusters and these are particularly annoying and in most cases these can be sent back the manufacturer.

In most cases, the manufacturer sends all screens to sale, and then replaces the screen if the customer reports the unit as faulty and the dead pixels meet their minimum requirements for return, their minimum requirements are that LCD manufacturers and laptop makers have set limits as to how many defective pixels are acceptable for a given LCD panel.

The following table is a summary of various LCD & Laptop's manufacturers dead pixel policies. The data provided below is subject to change by the laptop makers and LCD manufacturers and vary depending on size, resolution and model. The amounts represent in general the number of dead pixels required for screen replacement.

For more information regarding dead pixel standards, please click the following links or paste the following links into your browser:

• Apple Dead Pixel Policy

• Dell Dead Pixel Policy

• HP/Compaq Dead Pixel Policy

• IBM Dead Pixel Policy

• SONY Dead Pixel Policy

• Acer Dead Pixel Policy

• Samsung Dead Pixel Policy

Disclaimer

LCDSuper.com will not be responsible for any merchandise that is not received or that is not returned in accordance with the following terms:

• We are not responsible for any losses in the mail while returning returned merchandise.

• Merchandise should be carefully packaged, as it was received insured for the full amount of purchase.

• Returned items with signs of abuse or intentional damage will not be accepted.

Sales Tax

LCDSuper.com is required by law to collect sales tax on shipments delivered to Texas.